Warranty Policy

1. Warranty coverage

Main machines are covered for 12 months from the delivery date, unless otherwise stated on the product page. Accessories, handpieces, screens, and similar parts are covered for 3 months unless otherwise stated.

2. What warranty covers

• Manufacturing defects confirmed through technical review.
• Functional failure under normal operating conditions.
• Eligible replacement parts or repair guidance depending on the case.

3. What warranty does not cover

• Misuse, improper operation, or failure to follow user instructions.
• Unauthorized repair, modification, disassembly, or replacement by a third party.
• Accidental damage, impact damage, water damage, liquid ingress, or incorrect voltage.
• Normal wear and tear, cosmetic scratches, and consumables.

4. How to request warranty support

Email kaivi@myovicebeauty.com or WhatsApp +86 183 7317 2943 with your order number, product name, problem description, photos or videos, and serial number if available.

5. Important note

Warranty solutions may include troubleshooting guidance, replacement parts, repair instructions, or other after-sales support depending on the verified issue and product type.