Return & Refund Policy

1. Return period

Return requests should be submitted within 30 days after delivery. Requests outside this period may not be accepted.

2. Approval required

Do not ship products back without written approval and return instructions from MYOVICE Beauty.

3. Eligible return conditions

• The item is unused and in original packaging.
• The product, accessories, manuals, cables, and packaging materials are complete.
• The return request is submitted within 30 days after delivery.
• Quality issues or incorrect items are supported by clear photos or videos.

4. Non-quality returns

For returns that are not caused by product quality or our fulfillment error, the customer is generally responsible for return shipping, customs costs, and related logistics fees.

5. Damaged, incorrect, or missing items

If an item arrives damaged, incorrect, or missing parts, contact us within 48 hours after delivery. Please keep the package, shipping label, product photos, and unboxing evidence if possible.

6. Refund processing

Once the approved return is received and inspected, eligible refunds are usually submitted within 5-10 business days. Your bank or payment provider may need additional time to post the refund.

7. Items that may not qualify

• Used machines, installed equipment, or products showing signs of wear.
• Opened consumables, hygiene-related items, and custom-configured products.
• Items damaged by misuse, unauthorized repair, modification, improper voltage, or liquid damage.
• Returns sent without prior approval.