Frequently Asked Questions

We accept the payment methods shown at checkout. If you need help before payment, contact us with the product name and delivery country.

If installment options are available in your region, they will appear during checkout through the supported payment provider.

Yes. The website uses secure checkout and encrypted payment processing. We do not ask you to send card information by email or chat. We also provide return and warranty policy support for eligible orders.

Yes. We support wholesale, OEM, ODM, distributor inquiries, and clinic equipment packages. Email kaivi@myovicebeauty.com or WhatsApp +86 183 7317 2943.

Shipping availability and fees depend on product size, destination, and warehouse assignment. The final shipping details are confirmed during checkout or by support.

Products shipped from a local warehouse usually arrive in 3-7 days. If there is no local warehouse stock or the destination is outside local warehouse coverage, the order ships from China and delivery starts from 15 days. The actual timing follows the logistics tracking record.

Yes. We support global shipping. Regions without local warehouse stock are fulfilled by international shipment, usually from China or a regional hub.

Local warehouse regions include United States, Canada, Mexico, Chile, Brazil, United Kingdom, Germany, Poland, Russia, UAE, Hong Kong, and Australia. If the item is not available locally, it may ship from China.

After shipment, use the tracking number provided by email or support. You can also check it on 17TRACK.

You may request a return within 30 days after delivery. Eligible returns usually need to be unused, in original packaging, and approved after review. Please do not send items back without approval.

Used machines, opened consumables, hygiene-related items, custom-configured products, and returns sent without prior approval may not qualify.

Email your order number, product name, reason for return, and clear photos or videos to kaivi@myovicebeauty.com. We will review and provide return instructions if approved.

After the approved return is received and inspected, eligible refunds are usually submitted within 5-10 business days. Your payment provider may need additional time to post the refund.

Contact us within 48 hours after delivery. Keep the package, shipping label, product photos, and unboxing evidence if possible.

Main machines are covered for 12 months. Accessories, handpieces, screens, and similar parts are covered for 3 months unless otherwise stated on the product page.

Warranty does not cover misuse, unauthorized repair, modification, accidental damage, water damage, incorrect voltage, normal wear and tear, or consumables.

Contact us with your order number, product name, issue description, photos or videos, and serial number if available. Our team may request troubleshooting evidence before confirming the solution.

We can still help with paid repair guidance or replacement parts when available. Contact us with the machine model and issue details.

Many MYOVICE products are professional beauty devices for clinics, spas, salons, and trained users. Always check the product page and local requirements before use.

Product manuals, setup guidance, and after-sales support may be provided depending on the machine. Contact us if you need setup help.

Products sold by MYOVICE Beauty are new unless a product page clearly states otherwise. Machines are prepared and checked before shipment.

Voltage and plug type can vary by product. Please check the product page or contact us before ordering if you need a specific plug or voltage configuration.

Import duties, taxes, customs fees, remote area fees, and inspection delays vary by country and are controlled by local authorities or carriers.

If clearance is required, the carrier may contact you with instructions. Contact us if you need available shipment documents for your order.

No. We follow international customs regulations and cannot under-declare the order value or mark commercial orders as gifts.

OEM and logo customization may be available for qualified orders. Send your logo file, quantity, target market, and machine list for review.

Yes. Send your treatment goal, country, target customer type, and product links. We can help you compare suitable equipment before ordering.

Email: kaivi@myovicebeauty.com
WhatsApp: +86 183 7317 2943
Hours: Monday-Friday, 09:00-18:00 GMT+8

Contact us as soon as possible. Once an order has entered processing or shipping, changes may no longer be possible.

Yes. Send your treatment goal, country, target customer type, and product links. We can help you compare suitable equipment before ordering.